Important questions

Questions about the product

The statutory warranty period is two years. If your TONEMEUP PRO strap is no longer in perfect condition, please return it to the following address:

Uta Albanese / Hollerallee 71 / 28209 Bremen / Germany

Please note the following: In the event of a damaged strap, we will send you a new strap free of charge within the first six months of purchase without any discussion. After this period has expired, we will check whether the fault already existed at the time of purchase or was caused by other factors. In the first case, we will also send you a new strap free of charge. If the strap is damaged due to misuse, incorrect care, tampering, etc., we will unfortunately have to reject the warranty. Further information can be found in our General Terms and Conditions (GTC).

As with any sports item that can be worn on or against the body, we recommend the following care rules:

- Wash your TONEMEUP-PRO tape by hand in lukewarm or cold water with very little mild detergent.

- Dry the ribbon by hanging it up using a clothes hanger or laying it out loosely on a clothes horse.

The TONEMEUP-PRO tape is made of a specially developed stretchy and elastic spandex material and has been tested for skin compatibility.

It is possible to wear the TONEMEUP-PRO band directly on the body. However, we recommend wearing your TONEMEUP-PRO band over tight-fitting clothing (underwear/sportswear) to avoid direct skin contact. Decide according to your own wearing comfort.

With TONEMEUP PRO, you don't have to complete an extensive training programme to improve your body tension and posture. TONEMEUP PRO is always fun because it starts with the result and your movements feel as if they are controlled by an autopilot. With TONEMEUP PRO, a band supports you in all sporting activities and in everyday life.

TONEMEUP PRO is available in three different sizes (S, M and L). Further information and size recommendations can be found in the shop. https://tone-me-up-online.com/

Questions about application and training

As with any physical activity, you should check with your doctor that you have no pre-existing medical conditions that would restrict the use of TONEMEUP PRO. At the same time, your fitness level should allow physical activity with the band. The use of TONEMEUP PRO is generally gentle on muscles and joints and the exercises are designed so that all healthy people can use it. Nevertheless, we cannot accept any liability should you suffer physical or other damage during use.

Please ensure that your TONEMEUP-PRO band is not worn for longer than 20-30 minutes at the start of a training session in the first few weeks. After an individual familiarisation phase, you can increase the training duration during your exercises or other activities. If you experience pain or discomfort, you should take off your TONEMEUP-PRO band and consult a doctor if necessary.

Your TONEMEUP-PRO tape comes with a brochure and three application cards. You can also get a personal introduction from us: either in Freiburg im Breisgau or in Bremen. If you are interested, please send us an e-mail to ausbildung@tonemeup-pro.com. We will send you a personalised offer.

We welcome all interested parties who want to offer their customers an exciting and innovative opportunity for highly efficient body training with TONEMEUP PRO. We have customised offers for this, also for resellers. Please contact us at ausbildung@tonemeup-pro.com Get in touch with us.

Questions about shipping and payment

Until further notice, TONEMEUP PRO is available exclusively in our Shop available.

TONEMEUP PRO (up to two straps) is shipped within Germany. The shipping costs are € 7.45 for up to two straps per delivery.

The shipping costs for 3-5 ribbons are € 11.95. We also ship to Austria at the following conditions: Shipping AT € 19.90 for up to 2 ribbons. For the dispatch of 2-5 ribbons we charge € 24.90

We also ship to other countries within the European Union on request. Please contact us in this case.

For shipping to Switzerland, we recommend that our customers use a "delivery address service" in the area close to the border. You can find the relevant information on the Internet. You can enter the address of your delivery address service during the ordering process.

The usual payment methods for online shops are available in the shop.

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have (or has) taken possession of the goods. To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, telephone or email). Further information can be found in the terms and conditions of our shop under "Right of cancellation"

Do you have further questions about TONEMEUP PRO or our shop?
Then write us an e-mail. We will try to answer and help you as soon as possible.
e-mail: kontakt@tonemeup-pro.com